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Shipping & Returns

Payment methods: You can make payment via any major credit card using EPDQ, Paypal, Nochex, Google Checkout, Payoffline, Postal Order, Cheque, Bank Transfer or Cash. If payment is made by Cheque, please allow at least FIVE DAYS for cheques to clear.

Terms of Shipping: Goods will only be shipped against cleared fund, using the address provided.

Terms of Returns: By purchasing from Totally Underwear you are agree to the following returns procedure. All returns must be sent with a returns number (available on request), the original invoice, a completed returns form and inside the original lingerie packaging. If any of these conditions are NOT met, re-stocking fees can and will be enforced, with a minimum restocking fee of 20% being levied. We offer a NO QUESTIONS ASKED 14 day guarantee on all our products. Products returned after 14 days after purchase, or after 14 days of a returns number being issued will not be refunded, and items will be returned to you as the customer. In the event of an incorrect or damaged item being issued, Totally Underwear will be responsible for all return costs. Otherwise, the customer will be responsible for all return fees. 

Right to Cancel: You have the right to cancel your order within 14 days if you choose you do not wish to proceed with the order. If you have not made payment, simply email us and we will cancel your order. However, if you have made payment and the items have been shipped, this then falls under our returns policy.

Delivery Times:
Totally Underwear ship all items within 3 days of receipt of Cleared Funds. For cheque payment, please allow five working days for clearance. During busy periods, such as Christmas, please allow a little longer for delivery. All items shipped in the UK are sent via recorded delivery, offering peace of mind that your item will arrive safely. Please note that recorded delivery is NOT special delivery and does not mean next day delivery.

Delivery Dates: Totally Underwear post items three days a week - our delivery schedule is stated below.

  • If your order is made between Friday 3:00pm and Tuesday 3:00pm, your order will be picked & packaged on Tuesday and posted on Wednesday.
  • If your order is made between Tuesday 3:00pm and Thursday 3:00pm, your order will be picked & packaged on Thursday and posted on Friday.
  • If your order is made between Thursday 3:00pm and Friday 3:00pm, your order will be picked & packaged on Friday and posted on Monday.

Procedure in the event of lost items: Totally Underwear take care and pride in all our activity, however, sometimes we are let down by outside companies. In the event of a lost item, Royal Mail refuse to consider an item lost until 15 working days after shipment. Unfortunately, due to this restraint, we are unable to process replacements or refunds until those 15 working days have passed. In the event of Royal Mail confirming the loss of an order, Totally Underwear will offer replacements ONLY.

Delivery Timescales: PLEASE NOTE THAT THESE DELIVERY DATES ARE THE RECOMMENDED DATES FROM THE ROYAL MAIL WEBSITE AS CAN BE SEEN HERE. TOTALLY UNDERWEAR MAKE NO GUARANTEES ON DELIVERY DATES.

1st Class Recorded - delivered in 1 - 2 working days, does NOT offer guaranteed on time delivery. PLEASE NOTE - Recorded Delivery IS NOT next day delivery. Recorded delivery offers peace of mind in regards to have items signed for, allowing proof of delivery of proof of postage.

Collect + Option. Collect + is a new facility we offer where we can send items via the Home Delivery Network. There is a flat fee for this of £4 and is UK only. The Collect + Network will deliver to a local Collect + store in your area for you to collect at your leisure within 10 working days. It gives the peace of mind of secure, signed delivery. To find the nearest Collect + Store in your area, please review the collectplus website here... http://www.collectplus.co.uk/. Enter your postcode in the box and it will then find your nearest collect store location. Collect + is UNAFFECTED by postal strikes and is a viable alternative to Royal Mail.

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Special Offers

Aarhus Butterfly Sheer Babydoll Set
Aarhus Butterfly Sheer Babydoll Set
£9.74

Basel Elegant Lace Peek-a-Boo Babydoll Set
Basel Elegant Lace Peek-a-Boo Babydoll Set
£10.49

Beautiful Embroided Babydoll
Beautiful Embroided Babydoll
£9.09

Torino Beautiful Trimmed Frill Babydoll Set
Torino Beautiful Trimmed Frill Babydoll Set
£10.49

Chadron Sheer & PVC Babydoll Set
Chadron Sheer & PVC Babydoll Set
£9.09

Fish-Net Babydoll Set
Fish-Net Babydoll Set
£6.49

Flores Frilled Babydoll Set
Flores Frilled Babydoll Set
£9.74

Ganzhou Strapless Babydoll Set
Ganzhou Strapless Babydoll Set
£9.09

Gerona Sexy Red Three Piece Babydoll Set
Gerona Sexy Red Three Piece Babydoll Set
£10.49

Haines Open Front Babydoll Set
Haines Open Front Babydoll Set
£9.74

Idaho Embroided Design Babydoll Set
Idaho Embroided Design Babydoll Set
£9.09

Inagua Red Babydoll Set w/ Diamonte Trim
Inagua Red Babydoll Set w/ Diamonte Trim
£9.74

Ipales Red Babydoll Set
Ipales Red Babydoll Set
£8.44

Jalapa Short Sheer Babydoll Set
Jalapa Short Sheer Babydoll Set
£7.14

Joao Stylish Strapless Babydoll Set
Joao Stylish Strapless Babydoll Set
£10.49

Laredo Sexy Embroided Babydoll Set
Laredo Sexy Embroided Babydoll Set
£9.09

Malta Sexy See-Through Babydoll Set
Malta Sexy See-Through Babydoll Set
£8.44

Paros Sheer Babydoll Set
Paros Sheer Babydoll Set
£6.49

Pula Sexy Stylish Babydoll Set
Pula Sexy Stylish Babydoll Set
£7.79

Revealing Front-Clip Open Babydoll & Thong
Revealing Front-Clip Open Babydoll & Thong
£7.79

Salsa Style Babydoll Set
Salsa Style Babydoll Set
£6.49

Sexy Peek-A-Boo Maribu Frill Babydoll & Thong
Sexy Peek-A-Boo Maribu Frill Babydoll & Thong
£7.14

Tainan Black & Pink Open Front Babydoll Set
Tainan Black & Pink Open Front Babydoll Set
£9.74

Tallinn Sexy Open Side Babydoll Set
Tallinn Sexy Open Side Babydoll Set
£9.09

Tampa Sexy Flared Babydoll & Thong Set
Tampa Sexy Flared Babydoll & Thong Set
£9.74

Tefe Elegant Open Front Babydoll
Tefe Elegant Open Front Babydoll
£9.09

TU Barcleona 3 Pc Babydoll Set
TU Barcleona 3 Pc Babydoll Set
£10.49

Unique Design Chemise & Thong
Unique Design Chemise & Thong
£7.79

Accra Full Length Sheer Open Gown Set
Accra Full Length Sheer Open Gown Set
£8.99

Adana Butterfly White Cami & Boyshort
Adana Butterfly White Cami & Boyshort
£8.39

Air Hostess Dress (Wild Designs)
Air Hostess Dress (Wild Designs)
£11.19

Allepo Baby Blue Negligee Set
Allepo Baby Blue Negligee Set
£8.99

Angelica Pink Strapless Corset w/ Yellow Trim
Angelica Pink Strapless Corset w/ Yellow Trim
£10.19

Baku Sky Blue Long Gown Set
Baku Sky Blue Long Gown Set
£8.99

Bali Peek-a-Boo Style Babydoll Set
Bali Peek-a-Boo Style Babydoll Set
£7.14

Barbados Open Bust Basque Set
Barbados Open Bust Basque Set
£11.24

Basic Stockings (Black / White)
Basic Stockings (Black / White)
£2.99

Bikini Bra Set & Thong w/hot pink ribbon (Classified)
Bikini Bra Set & Thong w/hot pink ribbon (Classified)
£6.89

Black Full Length Side Split Gown
Black Full Length Side Split Gown
£8.99

Black Mesh Cami (Classified)
Black Mesh Cami (Classified)
£8.04

At Totally Underwear, we take pride in our ability to offer a wide range of quality underwear & lingerie for all tastes & requirements.

We offer beautiful babydolls, basques & corsets, sexy costumes, elegant gowns & nightwear, risque open bust and various other styles, in a great range of colours and fabrics, all at affordable prices.

We also offer a great range of clearance items with an amazing 50% off! So why not spend a little time viewing our site and choose something beautiful!

 We accept the following methods of payment at Totally Underwear
 
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